Frequently Asked Questions (FAQs)

  • Concierge medicine, also known as boutique medicine, retainer medicine, or direct care, is a healthcare model where patients pay an annual or monthly fee directly to their primary care physician for enhanced access and personalized care. This model contrasts with traditional primary care, which relies primarily on insurance reimbursements.

    Key Features of Concierge Medicine:

    1. Membership Fee: Patients pay a membership fee. This fee can vary based on the level of service and the practice's location.

    2. Enhanced Access: Patients receive direct access to their physician, often including 24/7 availability via phone, email, or text.

    3. Longer Appointments: Physicians can spend more time with each patient, offering more thorough examinations and personalized care plans.

    4. Preventive Care Focus: Emphasis is placed on preventive care and wellness, including comprehensive annual exams and proactive management of chronic conditions.

    5. Limited Patient Panel: Physicians typically maintain a smaller patient panel (around 300-600 patients) compared to traditional practices, allowing for more personalized attention.

    Benefits for Patients:

    • Convenience: Same-day or next-day appointments, reduced wait times, and extended consultation periods.

    • Personalized Care: More in-depth visits and tailored healthcare plans.

    • Direct Physician Access: Easier communication with their physician outside of regular office hours.

    Benefits for Physicians:

    • Improved Work-Life Balance: Reduced patient load allows for better time management and job satisfaction.

    • Financial Stability: Steady revenue stream from membership fees, reducing dependence on insurance reimbursements.

    Sources:

    This model is increasingly popular among both patients seeking more personalized care and physicians looking for a more sustainable practice structure.

  • All memberships include:

    • 24/7 Access to PCP

    • Preventive Care

      • Holistic Approach with emphasis on personalized preventive care and wellness programs.

      • Emphasis on early detection and prevention using wearable device data review, bio markers (lab) data analysis, and health coaching based on data.

    • Chronic health management:

      • Various health issues to be managed or optimized using life style and meds. These include: hypertension, diabetes, metabolic health, weight, musculoskeletal health, sexual health and many others.

      • Coordination with specialists and hospital services

      • Referrals to specialists

      • Mental health (depression, anxiety, adhd, substance use disorder)

      • Men’s health: Prostate cancer screening, male pattern baldness, erectile dysfunction, STD evaluation with screening and diagnostic labs.

      • Women’s health: birth control management, perimenopausal symptom management, post menopausal hormone replacement therapy, HPV screening, STD screening & treatment if diagnosed, and many others.

    • Travel Medicine:

      • Going somewhere and not sure what vaccinations you need? Or will need to prevent malaria? or worried about traveler's diarrhea?

      • Sea sickness

      • High altitude medicine

      • Traveler’s diarrhea

        We've got our traveling member's covered at My Pacific Concierge Physician with a simple telehealth or in office consult.

    • Telehealth/Virtual Membership

      • Offered in CA and in OR

      • Prescription drug management.

      • Health Coaching and chronic health management. This option is limited in evaluation of new conditions, but triaging can be offered.

    • Comprehensive Membership:

      • Comprehensive annual physical exam with follow-up on findings.

      • In office care offered at My Pacific Concierge Medicine clinic in Tigard, OR.

      • Acute Care/Urgent Care Management.

      • Same-day or next business day appointments for acute health evaluations.

    • Executive Membership:

      • Includes everything offered for telehealth and comprehensive memberships.

      • The only difference is that in home visits are included in this option.

      • Same-day or next business day appointments for acute health evaluations in clinic or at home.

  • In clinic procedures are included in the Executive membership but not in the Telehealth and Comprehensive memberships.

    List of Offered Procedures:

    • Suturing.

    • Biopsies.

    • Shoulder injections.

    • Skin lesion resections.

    • Knee joint injections.

    • Bursa injections.

    • Carpal tunnel injections.

    • Phlebotomy (blood draw)

    For Telehealth and Comprehensive membership, fees for these procedures will be offered transparently (before the procedure) follow:

    Suturing  $ 69.99

    Biopsies  $ 69.99

    Each additional biopsy $ 49.99

    Skin Lesion resection $ 69.99

    Each additional resection $ 49.99

    Joint Injections  $ 49.99

    Bursa Injections  $ 49.99

    Carpal Tunnel   $ 69.99

    Cryosurgery 1st Lesion $ 19.99

    Cryosurgery additional lesions $9.99

    Blood draw/collection  $ 14.99

    Insurance option can be offered by providing procedure codes and services provided for patients to directly submit charges to their own insurance or HSA for reimbursement if applicable. Regardless of the outcome of the insurance submission, patients are still responsible for all cost.

    • Inpatient or in-hospital care.

    • Emergency room care.

    • Health insurance. This service is not a substitute for your health insurance. You are strongly recommended to carry health insurance to cover drugs, procedures, surgeries, subspecialist visits (e.g., cardiologist, hematologist), and hospitalizations.

    • Subspecialist level of care.

    • Osteopathic manipulation.

  • Concierge medicine is not a substitute for health insurance. While it offers comprehensive and personalized care, it does not replace the need for health insurance to cover major medical expenses such as hospitalizations, surgeries, and specialist consultations.

  • Yes, there is a non-refundable consultation fee of $99.99-169.99 for new patients.

    Most initial consultation is done virtually for new patients.

    The fee is applied to your membership fee if the consultation leads to an enrollment.

    • First consult is to ensure we’ll be a good fit for you and that we’ll be able to meet your expectations.

    • Consultation is not for urgent care needs or prescription refills without membership. If you need urgent/acute care and you are not a member, please go to an urgent care provider.

    • No controlled substance prescriptions or refills.

  • There are no contracts. You can cancel at anytime and get a full prorated refund minus your consultation fee if you're not satisfied. There is no obligation to stay if you are not being cared for the way you expect to be. We do believe, you will want to stay on your own free will.

    All we'd ask of you is to provide feedback so we can continue to improve our services.

  • No for regular office visits but may be for procedures if in network.

    • Consultation: 60 Minutes.

    • Telehealth Members: 30 minutes.

    • Comprehensive Members: 60 minutes

    • Executive Members: up to 60-90 minutes.

    • Regardless of your appointment duration, all members will have:

      • 24 / 7 access to our portal for direction communication

      • Unlimited number of appointments.

      • Direct phone line to your PCP.

  • We aim to see 6-8 patients a day but if urgent patient care needs arise, we place patient care above all and work patients in.

  • 1-2 business day(s).

  • Call 911 immediately.

    While I can guide you expeditiously, I don't want my accessibility to get in the way of your care. Simply put, if you are having a medical emergency, you're recommended to call 911 without any delay.

  • I will not schedule patients for their routine visits during my vacation time. However, I'll be accessible via telehealth and I'll arrange for a colleague to provide on site care for comprehensive and executive members in my absence.

  • Yes, because life happens outside of regular business hours.

    This is available to our executive members. See details under the services page.